Shipping Policy

Processing time
Orders are dispatched within 1–2 business days of being placed. You'll receive a confirmation email with tracking details once your order is on its way.

Delivery times
Delivery typically takes 7–12 business days from dispatch. Orders are shipped from our overseas supplier, so please allow the full window before following up.

Delivery times are estimates, not guarantees. Delays can occur during peak periods, public holidays, or due to customs processing.

Shipping costs
Flat rate $X, or free on orders over $X

Tracking
A tracking number is emailed once your order ships. Tracking may take 2–3 days to show movement while the parcel is scanned into the network.

Delivery address
Please check your address carefully at checkout. We can't redirect parcels once dispatched, and incorrect addresses may result in additional charges or a lost parcel.

Lost or delayed orders
If your order hasn't arrived within 20 business days of dispatch, contact us at [your email] and we'll investigate with the carrier.

Questions
Email [your email] and we'll get back to you within 1–2 business days.